INDEPENDENCE CIC - Specialising in the Domestic and Home Adaptations Sector Working with Local Authorities & Home Improvement Agencies

Frequently asked questions

TrustMark is the only Government endorsed scheme in the U.K

Q. Isn’t TrustMark just another badge?

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Q. What makes TrustMark different from other listing agencies?

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Q. Who has heard of TrustMark? (Click to see answer)

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Q. Weren’t schemes like Quality Mark and PPQs stopped?

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Trades People & Contractors are listed geographically not by rating or rotation.

Q. How can I tell who is local for the trade required?

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Q. How can I monitor my contractors and rotate them?

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TrustMark Tradespeople & Contractors are independently inspected and vetted.

Q. How are your inspectors qualified to inspect our trades?

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Q. What sort of vetting is carried out?

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Q. What does the Independence contractor accreditation include?

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Q. Can I monitor the client experience?

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If complaints arise we can help you resolve any dispute.

Q. How can Independence help with complaint resolution?

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Q. How else can you assist us?

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