Independence Community Interest Company (INCIC) has decades of experience and expertise in the
building industry, particularly in home adaptations. We apply our knowledge of the entire process to ensure
our customers have a worry free experience when undertaking home improvements.

INCIC has a focus on local communities and help accredited small and medium sized contracting
businesses gain access to work from their local community and organisations.

INCIC promotes knowledge of and adherence to British Standards from design to installation and the need
for social awareness and practice when working with people in their home.

Company Details

Independence Community Interest Company (INCIC) is a community interest company (CIC) and as such
does not make profits for its owners but rather for its communities and working partners within them.
INCIC was set up to work with charities and communities, including local authorities, to help improve
customer experience. A key tool to help achieve our aims has been the Government’s initiative to promote
consumer protection within the Repair Maintenance and Improvement (RMI) sector through the
endorsement of the TrustMark standards.
INCIC is a leading independent TrustMark scheme operator focused on small and medium sized contractors
and especially those operating in the domestic sector.

Community Interest Companies (CICs)

CICs are formed as Limited Companies under the Companies Act 2006, subject to general company law. All
CICs are regulated via the CIC Regulatory Office, which comes under the Government’s Department for
Business Innovation & Skills who maintain oversight of all CICs and how they conduct their business in line
with the terms that were laid down by the original legislation. Fundamentally a CIC cannot be used solely for
the financial advantage of a group of people, for political purposes, or for the benefit of the employees.
directors or members of a single organisation.

INDEPENDENCE CIC a TrustMark Scheme Operator

 

As a TrustMark Scheme Provider we only work with tradespeople with the highest standards of workmanship and customer care, giving them and their clients peace of mind.

We ensure customers are protected and contractors supported whilst working in the Domestic Sector by:

• Checking our members work through on-site inspections and customer surveys.
• Continually checking members’ trading records and financial status.
• Having our members sign up to a common code of practice.
• Ensuring all members have Public Liability insurance, good Health & Safety practices and excellent customer care.
• Enabling our members to offer an Insurance Backed Warranty and Deposit Protection Insurance for consumers, giving them peace of mind.
• Providing a clear user-friendly complaints procedure to resolve any issues that might arise which is fair to both contractor and customer.

For further information please contact: support@incic.org.uk